targeted e-book: BFPO functions guide

comply with our short ebook to learn how to ship mail with the British Forces submit office (BFPO).


crucial overseas & european Mail Import/Export alterations

changes to UK and foreign law will have an effect on how mail and parcels could be cleared in the future and these new laws, which can be pushed by using aviation security and monetary necessities, could be getting a whole lot stricter throughout 2021. These alterations birth to be brought because the UK/ecu transition length ends and from 1 January 2021, parcels posted to/from BFPO shoppers determined in eu/UK would require either a Royal Mail Customs Notification 22 (CN22), Customs Notification 23 (CN23) or Parcelforce Customs Pack (CP72) and electronic Customs information (ECD). Please note, that it’s the senders accountability to make sure that the brand new regulations are adopted and failure to comply could effect in gadgets being seized and subjected to additional VAT/clearance charges previous to liberate via native customs authorities. In intense instances, it could also lead to your parcels being again or destroyed.

Ordering on-line goods for BFPO foreign places Addresses (together with the ecu)

New customs declaration techniques (CN22/CN23/CP72/ECD) will should be completed through the vendor/sender for products destined for foreign places BFPO areas. Ordering/sending valued clientele may still give you the option to either pay VAT/clearance charges (if applicable) up front or pick out these costs to be paid by means of the recipient below native country arrangements. additionally, from March 2021, there may be a requirement to provide ICS2 ecu customs pre-arrival data which may be linked to your parcel and new mail VAT tactics are scheduled for introduction in July. additional BFPO bulletins will observe.

Posting objects at a publish workplace Counter

When sending gadgets to overseas BFPO addresses, you should be required to comprehensive customs declarations kinds in additional detail than before, and in selected making certain that actual contents and cost are shown. Your local put up workplace Counter personnel might be in a position to take you through this manner.

client accountability

Please notice, that BFPO, who act solely as the shipping agent, don’t have any accountability or affect in customs concerns and this accountability rests with the sender or the selling/sending enterprise.

authentic advice on Mail Import/Export:

along with our UK partners, BFPO have now finalised and released informed ‘latest suggested posting dates’ for Christmas 2020 and the entitlement to ‘Christmas families Free Mail services’, which commences on 23 October and ends on 21 November: BFPO final informed posting dates for Christmas 2020.

BFPO Christmas 2020: Mail features replace:

As COVID-19 continues to have an effect on world-wide commercial mail conveyance, it is extraordinarily essential that BFPO consumers wholly needless to say BFPO do not predict any boost to latest carrier provision ranges and that BFPO expect, that carrier frequencies will continue to be inconsistent for the remainder of the 12 months, as a minimum.

BFPO shoppers can be assured that all the way through the run as much as Christmas, that BFPO will proceed to make the most each chance to move mail ahead in guide of the overseas defence group, despite the fact as a result of the continued uncertainty, at this time, BFPO customers are strongly suggested to:

  • put up mail gadgets and place mail orders as early as viable – BFPO remote places valued clientele are also informed to flow this message to family and chums, to keep away from disappointment should still the realm-large mail pipeline become further disrupted in the run up to Christmas 2020
  • customers are reminded that BFPO don’t present a assured timed carrier and hold no legal responsibility for objects that are perishable, obsolete or unusable on the point of receipt.

BFPO provider update, 11 September 2020

The current circumstance throughout the BFPO world-extensive mail distribution community is that mail routes to Cape Verde, Khamis (Saudi Arabia), and Tunisia stay suspended.

BFPO clients should still now not predict a return to pre-COVID-19 service tiers and in most locations provider frequencies will remain inconsistent for a number of months. For these areas yet to be reconnected with BFPO mail functions please be assured that BFPO are continuing to monitor the business world-vast mail conveyance community and should exploit all available retailers, where viable. because of the ongoing uncertainty, at the present, BFPO purchasers are still strongly advised to:

  • not to vicinity ’on line searching’ orders or put up mail destined for birth via the BFPO gadget to any of the nations listed as ‘provider suspended’ until additional notice
  • predict delays and mail which is unable to be moved forward may be securely stored at BFPO Northolt unless an outlet turns into obtainable
  • be reminded that BFPO don’t offer a guaranteed timed provider and hold no legal responsibility for objects which are perishable, out of date or unusable on the factor of receipt

Age verification knives and blades

Amendments to the Offensive Weapons Act 2019 (OWA) will come into force presently. one of the vital leading outcomes of the OWA is to limit the on-line sale and start of blades to people under 18 years of age. under the OWA, each the supplier and the courier company will, in certain circumstances, be criminally in charge if bladed gadgets are delivered into the hands of a person who is under 18 years ancient.

purchasers should still observe here:

  1. Parcelforce has announced it’ll introduce an Age Verification carrier on 1 November 2019. This service will handiest be purchasable to account shoppers and never to personal valued clientele at publish office counters. extra particulars may also be discovered on the Parcelforce web site.

  2. Royal Mail has up-to-date its prohibited and confined tips to shoppers and has added Age Verification items to the prohibited checklist for BFPO consumers. this could additionally begin on the 1 November 2019.

  3. due to these prohibitions own consumers can not send a bladed product to or from a BFPO address using Royal Mail or Parcelforce stamped items, as an instance non-account holders purchasing mail items/services at the counter.

international using licences

For enquiries about foreign using Licences, discuss with the DVLA web page.

assistance for purchasers buying goods through mail order and online

BFPO has become aware that some customers based remote places are deciding to buy helpful gadgets devoid of ensuring that sufficient compensation (insurance cowl) for the merchandise has been bought at the same time.

Please be aware that it is wholly the customer’s accountability to make certain that an merchandise has enough compensation cover when paying for items that should be sent through the postal and BFPO system.

If the business will not present further compensation cowl to your merchandise, we propose careful consideration earlier than putting an order with them and that you just provide additional consideration to procuring in its place from an organization that does.

it’s mainly crucial to make certain that gadgets are effectively insured when buying from small marketplace sellers (e.g. EBay, Gumtree, Spock ).

It’s worth remembering that couriers used to bring goods will no longer recognize the cost of your parcel and may no longer allow for further compensation except the individual or vendor requests this. be sure to consult with the enterprise that they are the usage of a carrier that presents the correct stage of compensation in your buy.

as the individual inserting your order, it is your accountability to make certain your buy is satisfactorily coated should loss or hurt turn up.

Please notice that BFPO cannot pay full compensation for hurt or loss should still your merchandise now not be covered for its full price. We strongly advocate the usage of Royal Mail particular delivery for costly purchases, which presents a few levels of compensation and is derived with a full song and hint potential.

See full details in our customer provider, Compensation and industrial Mail carrier sections.

BFPO customer functions

at the same time as the massive majority of consumers will receive a superb service and customer experience every so often issues go incorrect and mail becomes misplaced or broken.

To minimise the chance purchasers are suggested to ensure right here:

  • use the proper full handle, consist of the unit and sub unit, BFPO receives many letters and parcels with only a reputation and BFPO number; it could be impossible to find the proper recipient specially in bigger garrisons with out the unit details; make sure that third parties have the total tackle and use it specially when information superhighway looking with business businesses

  • BFPO mail can also suffer an extended adventure to attain its destination especially in far flung areas of the realm and mail may additionally circulate via several businesses e.g. airport cargo handlers and international mail administrations; senders of mail should use first rate quality packaging ample to face up to rough managing

  • the leading cause of damage to contents is when the tops of plastic containers open in transit overlaying contents in liquid or gel. The main reason for here is bathe gels. BFPO has to deal with a number of of these day by day. consumers are recommended to send these with screw caps or if not feasible at ease the cap with adhesive tape to steer clear of opening in transit

  • include the senders address preferably on the reverse so that the mail may also be lower back if we’re unable to carry it.

in case your mail has not arrived within 30 working days then originally:

  • at a BFPO region contact the Forces publish office group of workers who will suggest what direction of motion to take and aid with compiling declare kinds, guaranteeing that the necessary facts is attached to the claims kind

  • within the UK collect a declare form out of your local publish workplace and once finished ensure that the integral evidence is attached to the claims form

  • constantly the sender of the mail should provoke claims for misplaced mail and the recipient for damaged mail

  • for goods purchased from business groups (mail order/on-line searching) the commercial enterprise holds the contract with BFPO and has to provoke the claims procedure; valued clientele ought to contact the company to initiate the process

  • ensure you have the appropriate quantity of compensation for the cost of the items being sent, simple cover blanketed within the postage can charge is for Royal Mail a maximum of £20 per mail merchandise and Parcelforce £one hundred per mail merchandise; in case your goods are valued in extra of these amounts buy the extra compensation or you will not recover the whole cost.

Compensation capabilities

Letters and small parcels

There isn’t any price is payable moreover postage. Compensation up to a optimum of £20 may well be paid the place it will also be proven that a letter become damaged or lost whereas within the custody of either Royal Mail or the British Forces Postal service. valued clientele may still gain a certificates of Posting and preserve evidence of the cost of items, which ought to be produced within the experience of a claim for loss or damage.

Royal Mail Signed For (previously Recorded birth)

This carrier is purchasable for all letter functions (air and floor letters, small parcels and printed papers) to the united kingdom, plus to and from BFPO numbered addresses. expenditures beginning from £1.ninety. The highest compensation that can also be claimed is £50 for loss or hurt, the place there’s facts of the value of the contents.

special beginning (not by means of floor mail)

This provider gives a signature on delivery and compensation cover for valuables. There are six weight steps for the sending of ‘special start’ to BFPO. These are proven in the tables below. The highest weight that can be despatched is 20 kilogram, discipline to the limitations every BFPO number.

consumers may additionally use their personal envelope, but objects containing funds or jewellery should be despatched the usage of the Royal Mail special delivery prepaid envelopes if compensation cover for loss or damage is to follow. particular birth does not give timed beginning, phone confirmation of beginning or compensation for lengthen or consequential loss. See table beneath for compensation available and the charge of the provider, including postage.

determine the can charge of special start

The desk beneath suggests the charge for the provider in keeping with weight, including postage. customers should still affix the suitable postage to the item.

Weight (Max) cover to £500*
a hundred g £6.70
500 g £7.50
1 kg £8.eighty
2 kg £11.00
10 kg £26.60
20 kg £41.20

further cover can also be bought as much as £2,500 at the time of posting.

*expenditures advantageous from 25 March 2019.

international signed for

This provider is accessible for airmail and surface mail letters, small parcels and printed papers as much as 2kg, and is obtainable to all overseas destinations. expenditures beginning from £6.41 and compensation of as much as £50 is attainable in case your ‘overseas Signed for’ merchandise is misplaced or broken. further compensation is obtainable for £2.50 and offers compensation as much as £250 (reckoning on the country).

BFPO worldwide parcels

Compensation for the loss of or hurt to parcels as much as £one hundred per parcel is blanketed in the fee charged for the BFPO international carrier. For the expenses proven below, shoppers can also increase this cover up to a maximum of £2,500 per parcel.

level further complete cover cost*
1 £200 £1.80
2 £300 £6.30
three £four hundred £10.eighty
4 £500 £15.30

every subsequent £one hundred of cover will add £4.50 to the charge of the service.

Compensation is area to situations and sure exclusions. when you have any questions, please contact the Parcelforce international Enquiry Centre on 08448 00 44 66 or the BFPO Enquiries group on 03457 69 79 seventy eight.

*expenditures constructive from 25 March 2019.

Parcels over 2kg and as much as 30kg leaving the european are delivered by Parcelforce. You have to include a kind PFU 509/CP72 with these, which will also be got out of your native publish office. company business valued clientele should be supplied with primary documentation.

on-line postage issues

valued clientele are reminded that the Royal Mail on-line postage service isn’t accessible from a BFPO location to the united kingdom or international locations. on-line postage expires if the stamp has not entered into the uk postal system via eleven:59pm the next working day after buy and as such BFPO can not aid/present this provider.

valued clientele who purchase and use online postage may additionally discover the recipient is surcharged earlier than the mail will also be delivered. If the recipient refuses to pay the surcharge the mail may additionally become elaborate to trace if no senders details are available ensuing in the loss of the item. In such instances BFPO cannot pay compensation.

Enduring families free mail carrier (EFFMS)

Enduring households free mail service (EFFMS)

The MOD Enduring families Free Mail provider (EFFMS) has been accredited for Ops and HM ships in guide. This service will operate until further word.

families and chums in the UK and at BFPOs can ship packets up to 2 kg in weight, free of cost, to military and entitled civilian personnel handiest on the below operations and HM ships in assist.

basic guidance

Packets are constrained to 2 kg in weight.

measurement limits: minimal one floor at the least ninety mm x 140 mm. highest length + depth + width = 900 mm width optimum single dimension no longer more than 600 mm.

best loved ones and friends within the UK or at BFPO addresses can ship packets to named provider personnel and MOD deployed civilians simplest, in authorised operational areas.

right here items should no longer be despatched (please additionally assess ‘mail prohibitions’):

  • aerosols: prohibited by way of the BFPO mail network, eg hairspray, deodorant
  • perishable goods: meals like fruit and meat
  • fragile items: glass
  • magazines containing pictures that could offend the cultural values of host nations, despite the fact that they’re widely obtainable within the UK, eg ‘desirable shelf’ magazines.

Alcohol: Booze and bullets do not mix! The consumption of alcohol on operations is exactly controlled and the sending of alcoholic drinks in parcels sent under the MoD funded Enduring families Free Mail service is forbidden. Welfare parcels despatched to operational addresses don’t seem to be to include alcohol of any strength. Following screening at BFPO any parcels thought to include alcohol will have a decal settling on them utilized. managed beginning of such parcels will enable checks in Theatre resulting in confiscation or where incidences represent blatant contravention of local standing orders it might render the recipient responsible for disciplinary action.

customers posting items under the The MOD enduring households free mail carrier have to be sure that these gadgets are physically passed over to a counter clerk at a UK post office or BFPO remote places.

NB: This carrier is one-method handiest from the uk/BFPOs to Operational BFPOs or HM ships in support.

Addressing your ‘MOD enduring families free mail service’ items

service quantity, Rank, name
Operation identify
BFPO quantity

Please be suggested that town or nation must now not be included in the tackle.

BFPOs protected within the MOD enduring families free mail provider

See our record of British Forces submit workplaces (BFPOs) and ships who are entitled to the enduring families free mail carrier (EFFMS),

particular beginning

if you need to send an merchandise using the Royal Mail particular beginning service, please word that the The MOD enduring families free mail service doesn’t practice, and full postage prices will deserve to be affixed to the item.

restrained and prohibited gadgets

examine the BFPO prohibited and limited items guidelines (retail customers) (PDF, 112KB, 10 pages) for a comprehensive record of objects which you could’t send, or that there are restrictions on sending.

commercial mail

business mail is mailed objects that are sent in the course of the HQ BFPO mail gadget by using a UK primarily based business operator based on an order placed by an approved particular person.

Ordering goods throughout the BFPO business Mail equipment

here individuals can use the equipment:

  • British forces personnel
  • entitled civilians
  • dependants of the above.

These ‘conclusion customers’ primarily based at a BFPO handle, can arrange to get hold of items by way of a UK based industrial Operator, which is classified by using BFPO (the Authority) as ‘commercial Mail’ (also called ‘business Receipts’). family unit and chums (living in the UK) of the above can also organize for ‘business Mail’ to be acquired by way of end consumers. for example, end clients based at a BFPO address, or family and friends (dwelling in the UK), will directly contact a mail order or catalogue business, perhaps by the use of the cyber web, to region an order for goods for birth to a BFPO handle.

examine the commercial contracts list of companies already in direct contract with HQ BFPO below the ‘business Mail’ process.

All abilities users of the BFPO business Mail equipment are strongly advised to read each the disclaimer and additional info.


The Authority doesn’t advocate any company that appears on the BFPO industrial Contracts record, in any manner by any means, together with any product(s) or service(s) they present.

individuals who make use of those groups do so fully at their personal risk.

individuals are to be conscious that there may be different organizations, not performing on the BFPO commercial Contracts listing, who may be able to present the same, or similar product(s) or service(s).

if you happen to decide to order from a company now not acting on the BFPO business Contracts list, they should be required to stick to one in every of here approaches;

as soon as an organization has bought an order from an approved particular person, they could despatch articles of commercial Mail to conclusion valued clientele at worldwide BFPO locations, by way of the HQ BFPO Northolt industrial Mail (CM) device, by means of following one of the vital four following options:

  1. corporations who foresee a potential ‘one off’, or rare use of the BFPO CM gadget can either;

a. bodily publish the article at a put up workplace and pay the applicable (HM forces) postage rate (be aware: using either Royal Mail documentation (CN22/23) or ParcelForce international PFU 509 despatch pack). payment for this components permits for each the shipment to HQ BFPO Northolt and the onward cargo to the BFPO conclusion customer, and not using a further requirement for an immediate CM Contract with BFPO, or any additional expenses incurred.


b. Use the arrangement BFPO has with Parcelforce international*, named the ‘One cease store’ technique. below this technique, corporations contract without delay with ParcelForce international (see under for contact details), who, in flip, are in direct CM Contract with BFPO. charge for this formula also allows for both the cargo to HQ BFPO Northolt and the onward cargo to the BFPO conclusion consumer, with no further requirement for an instantaneous CM Contract with BFPO, or any extra prices incurred.

Many organizations are already in direct contract with ParcelForce for collections of goods direct from their premises for addresses within the UK mainland simplest. This does not allow for the relevant documentation or onward cargo (and extra can charge) for despatch from HQ BFPO Northolt to the BFPO conclusion client. We suggest that you speak to your Parcelforce consultant for extra assistance.


c. Use any CM Contract BFPO may have with other Courier businesses who’ve chosen to be in direct CM Contract with BFPO. beneath this process, organizations contract at once with the courier business on the checklist who, in flip, is in direct CM Contract with BFPO. price for this formulation is made direct to the courier company, who are themselves invoiced by means of BFPO. This allows for for each the shipment to HQ BFPO Northolt and the onward shipment to the BFPO conclusion consumer, without a additional requirement for a right away CM Contract with BFPO, or any additional prices incurred.

  1. businesses who foresee talents conventional use of the BFPO CM system enter right into a CM Contract directly with BFPO commercial (see under for contact details), for the onward shipment by means of BFPO to the BFPO end consumer, with prior use of both your company’s own transport or a provider of your enterprise’s choice for the inland journey to carry articles to HQ BFPO Northolt.

additional information

All capabilities users of the HQ BFPO business Mail gadget ought to study the suggestions on mail prohibitions and restrictions.

Adhere with out exclusion to the load and size restrictions that observe to ‘business Mail’.

be aware that articles outdoor of these highest weight and dimension restrictions could be refused upon entry on the HQ BFPO business Mail reception desk.

notice that buy Order numbers can not be accommodated below the digital Invoicing procedure that supports the computerized BFPO business Mail equipment and may for this reason not seem on any invoice issued through the Defence company carrier, Liverpool

notice that HQ BFPO will no longer enter into any compensation arrangements with, or make any direct compensation funds to, any third party who use a corporation it truly is itself already in direct business Mail Contract with BFPO to despatch their articles to HQ BFPO Northolt and past, to conclusion BFPO addresses overseas. BFPO’s responsibility and authority continues to be inside the business Mail Contract with the company in possession of a commercial Mail Contract with HQ BFPO only. Any arrangement between the third celebration and the enterprise in possession of a ‘business Mail’ contract with BFPO, regarding the despatch of the third party’s articles to HQ BFPO Northolt and beyond, is absolutely the subject of those two parties most effective. HQ BFPO bears no accountability, authority or dedication in that relationship, as its contractual relationship is with the company in possession of a ‘industrial Mail’ Contract with HQ BFPO simplest

observe that BFPO presents a very limited service for items destined for 5000 series BFPO numbers, one that does not offer any start ensures or compensation coverage. this is due to the proven fact that once items have reached HQ BFPO for processing, they’re then passed to a separate, 3rd celebration for subsequent processing and distribution, who function very strict controls on mail extent allocations and types of items allowed. This places the gadgets completely backyard of BFPO’s manage, hence no assurance as to final delivery timeframes may also be given and BFPO does not settle for legal responsibility for compensation in the adventure of any merchandise(s) going lacking. may still the third birthday celebration, for something intent, refuse to accept any merchandise upon presentation by using HQ BFPO, then the Sender will probably be notified by using BFPO and be accountable for its collection from BFPO, or, BFPO will return the item lower back to the sender, at the senders can charge (the 3rd birthday celebration, liable for onward processing and distribution, may well be contacted on 01908 852222 – option 3).


For enquiries linked with an individual article or despatch, please contact:

BFPO Enquiries
West end highway

phone: 0208 589 3450
Fax: 0208 589 3291

For details involving a right away industrial Receipts Contract with BFPO and all different contractual enquiries handiest, please contact:

industrial supervisor 4
BFPO business
West conclusion road

Tel: 0208 589 3277
Fax: 0208 589 3454


For ‘one stop store’ method enquires, please contact:

Contract supervisor
ParcelForce global
Lytham condominium
25 Caldecotte Lake drive
Milton Keynes

Tel: 07801 094 421

in case you deserve to contact us:

telephone 03457 sixty nine seventy nine seventy eight (calls are charged at local expense within the UK)
option 020 8589 3450 Civil, 94676 3450 militia
Fax 020 8589 3309

electronic mail:

Or write to

BFPO Enquiries
West conclusion street

alternative ways to get help

BFPO is additionally on: