designated book: Veterans UK: contact us

Christmas Opening Hours:

21 to 23 December – ordinary carrier

24 December – 9am to 1pm

25 December – Closed

28 December – Closed

29 to 31 December – 9am to 3pm

1 January 2021 – Closed

Veterans UK helpline

The Ministry of Defence’s Veterans UK helpline offers assistance on many issues including merits, housing and welfare.

Veterans UK helpline
Veterans UK
Ministry of Defence
Thornton Cleveleys


Freephone (UK best): 0808 1914 2 18

cell (distant places): +44 1253 866 043

common service eight.00 am to 4.00 pm Monday to Friday

When the helpline is closed, callers in need of immediate emotional aid can be given the option to be routed to The Samaritans 24 hour helpline.

tips about bereavement compensation as well as assist and assistance for the families and dependants of deceased defense force personnel and veterans.

how to get aid from the Veterans Welfare provider.

military Pension enquiries

Joint Personnel Administration Centre (JPAC)
Mail point 480
Kentigern residence
65 Brown highway
G2 8EX

phone: 0800 085 3600
cellphone (from foreign places): 0044 141 224 3600
cellphone (armed forces): 94560 3600

a way to whinge concerning the provider you get from Veterans UK

How the media can contact Veterans UK.


tell us in case you consider somebody is committing fraud.

Ministry of Defence Fraud group
Thornton Cleveleys
united kingdom

cellphone: 01253 338698

learn the way to apply for access to own records held by the Ministry of Defence (MOD).

read in regards to the FOI Act and the way to make a request, assess our previous releases to peer if we’ve already answered your query and make a new request via contacting us the usage of the details below.

This have to deliver your:

  • identify (title, first name and surname)
  • a postal handle and or e-mail tackle for reply
  • include an outline of the information required (please be as selected as viable)

we will contend with your request as instantly as we are able to, and will intention to let you have a response within 20 working days. If for any rationale we are unable to help you have a response within 20 working days we can contact you as quickly as feasible explaining the explanation for this.

Freedom of advice Act and Environmental information regulation requests
MOD information Rights group
ground ground, zone D
leading constructing

e mail:

now not for use for asking for your own counsel (area entry Request), carrier statistics including for deceased loved ones, or pension enquiries.

published 21 February 2020
last up-to-date 17 December 2020 + display all updates

  1. introduced Christmas opening hours.

  2. delivered a word regarding alterations to functions.

  3. First posted.