unique ebook: provider family unit lodging

assignment speed: extra govt funding to increase provider households accommodation

On 17 July 2020 the Defence Secretary and the Chancellor of the Exchequer collectively announced £200-million of recent executive funding to increase accommodation for carrier personnel. These enjoyable development works will take region over the next 18 months all through the uk SFA property. For particulars of these improvements and the way these works could be carried out please read the Fiscal Stimulus update counsel (October 2020) (PDF, 162KB, 5 pages).

122-million investment will deliver 800 properties, improving 2,700 properties, increase energy efficiency, improvements to lived environment for example 16 roads, solar panels and replacing 20 older play parks.

Fiscal funding infographic. DIO Crown Copyright 2020.

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Coronavirus newest news as of seven January 2021

A Message for SFA Occupants from Air Commodore James Savage, Head of DIO lodging

As you be aware of, the best Minister has this week raised the Covid-19 threat level to the maximum feasible and added new lockdown restrictions. Their purpose is to control an infection rates to give protection to the NHS and store lives. i do know this might be an anxious time for you and your family members. however, in mild of the revised govt suggestions, I need to remind you of the movements we are taking to proceed to help you all through this time and to make certain your defense and that of our body of workers and provide chain companions.

Our focus will continue to be on offering the entire range of accommodation functions. although, on account that the new Covid-19 variant is swiftly pushing up infection costs, it is viable that, over time, our potential to deliver these capabilities can be affected; and in all circumstances we are able to need to follow the prison necessities of the united kingdom executive and devolved administrations as applicable to your region.

we will proceed to video display the situation throughout the united kingdom regularly and keep you up to date through your Chain of Command and the families Federations. however, it might smartly be we should make some challenging choices about the functions we can proceed to provide. Given the differing information in region for England and the Devolved Administrations, and the unpredictability of the spread of the virus, our response is likely to vary from vicinity to place but works to make certain the safety and habitability of houses will always continue to be a precedence.

To aid mitigate such advantage impact as plenty as possible and to ease drive on the helpdesk and operational body of workers, i would ask you to accept as true with delaying any non-pressing requests for work unless the latest arrangements are cozy with the aid of government. In doing so, you would support to make certain that households with urgent needs will also be supported as immediately as viable. despite the fact, if you think you need to contact either Amey or Mears’ helpdesks on a non-urgent rely/repair, then please use emails or webforms. which you can contact Amey by the use of their web page may also be discovered right here, and Mears can be contacted via 0800 032 4547 or with the aid of emailing repair.enquiry@mearsgroup.co.uk. I respect there were some complications and delays in contacting Amey just earlier than and over the Christmas length and be aware how frustrating this ought to were for some households. youngsters, their IT issues have now been resolved, and the Helpdesk has lower back to full operating capacity.

in the meantime, right here methods will follow to offer protection to your well-being and that of our team of workers and supply chain partners, and to make certain all of us play our half in preventing the additional unfold of the virus:

  • customer service Advisors for Amey, Mears and other providers will proceed to ask callers if they, or anybody residing at their property, has or may additionally have the virus and/or is undergoing a duration of self-isolation
  • may still an appointment be arranged, please notify us automatically if any family unit members are due to this fact required to self-isolate on the way to be sure operatives don’t seek advice from your SFA. Appointments can be rescheduled as quickly as the length of self-isolation is over
  • industry associate personnel attending appointments will still name ahead to ask occupants if they, or anybody dwelling on the property has or may additionally have the virus, and/or is present process a length of self-isolation
  • industry partners attending appointments on your home will observe Covid protected working practices and retain social distancing protocols in line with the latest government instructions
  • the place occupants are self-separating, operatives will now not enter a property to undertake planned or non-vital reactive renovation or move In/Out initiatives for a period of 10 days from the primary day signs started or except such time it is proven that there isn’t any longer a risk
  • where occupants are self-keeping apart, operatives will try to get to the bottom of crucial tasks with occupants over the cellphone. If resolution is not functional, Regional DIO/Amey/Mears teams will are seeking to determine option temporary lodging
  • development and project works will continue in line with government instructions. within the equal way as for deliberate or reactive renovation works, where operatives have to enter your domestic they’ll ask families to vacate the room they deserve to work in, wear face masks, wash or hand sanitise their hands in advance of entry and keep social distancing at all times.

extra particulars will also be seen on the Amey and Mears websites.

we’re within the technique of reviewing our outdated tips to be certain it reflects the brand new circumstances. Please do maintain checking GOV.UK as the entire latest SFA counsel is there, and we can be updating these pages as appropriate.

i am grateful in your assist and knowing as we navigate through this elaborate duration. again, I have in mind here is a really elaborate time for carrier personnel and their households and i wish to guarantee you that the defense of you and our team of workers is our precedence.

Air Commodore James Savage, Head of DIO lodging

Overview

the provision of good great dwelling lodging for provider personnel and their households is a crucial priority for the Ministry of Defence (MOD).

The MOD’s Defence Infrastructure corporation (DIO) manages round 50,000 properties in the UK including planning centered improvement programmes and planning future requirements. On behalf of the DIO, Amey, manages a complete upkeep service; the allocation of properties; SFA furniture; conducting move in and movement out appointments; and the provision of improvements.

Example image of Service family accommodation shows a modern semi detached house with garage and shared front garden of green lawns.

provider household accommodation in Buckinghamshire (MOD/Crown Copyright)

The consumer carrier charter is DIO’s commitment to service personnel and their households to provide decent dwelling requisites and brilliant customer carrier. we are dedicated to improving the circumstance and general of the service household accommodation (SFA) property; sustaining more desirable degrees of upkeep and fix performance; and adorning customer provider.

Entitlement for SFA and SSFA

To be entitled to practice for SFA, provider personnel must:

  • be aged 18 and over
  • be married or in a civil partnership or who’ve permanent custody of infants
  • have at least 6 months to serve

service personnel who’ve achieved greater than 4 years of provider and are in a longtime lengthy-term Relationship (LTR(E)) are additionally eligible to cohabit in surplus SFA, when purchasable. An LTR(E) should be described by means of precise criteria and recorded as such on Joint Personnel Administration (JPA).

SFA is at carrier personnel’s responsibility station or within a set radius; youngsters you may be eligible to practice for surplus SFA at different places.

The classification of property you are entitled to is always elegant for your rank for officers and family measurement for different ranks. when you observe for SFA, Amey Occupancy services group will allocate you a property the usage of the preferences you have expressed and in accordance with your entitlement or eligibility, competing necessities, and service agreements.

Full particulars on entitlement and eligibility for UK SFA and exchange service family lodging (SSFA) can be found in:

Full particulars on entitlement and eligibility for overseas SFA and SSFA can be found in:

SFA charges and costs

fees for service family lodging (SFA) for carrier personnel are set by way of the armed forces Pay review body. The present SFA accommodation fees are available to view.

Pay queries

when you have a standard question about your pay in reference to SFA charges, please contact the Amey helpdesk on 0800 707 6000, proposing full particulars (corresponding to your provider quantity) about why you believe that charges have been applied incorrectly so this may also be investigated.

CAAS challenges

if you need to challenge or appeal in opposition t your cost as a result of the combined lodging assessment gadget (CAAS) then the correct procedure is set out on the CAAS challenges page on the Defence Intranet.

To access the committed CAAS Intranet page, replica and paste the following URL into your browser tackle bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/websites/defnet/DIO/Pages/CAAS-Challenges.aspx

Full particulars on ‘grade for charge’ can be found in:

making use of for and allocation of SFA

e-1132 form

if you are entitled, you will need to complete and publish an utility for SFA. All provider personnel who’ve access to the Defence Intranet are anticipated to finished their software on-line using the e-1132 form. To access the kind, reproduction and paste here URL into your browser tackle bar when logged on to the Defence Intranet: https://e1132.domis-r.r.mil.uk/e1132/

The e-1132 kind system permits you to:

  • music the development of your software
  • view accessible properties that in shape your entitlement
  • register your desirable 3 preferences
  • booklet your ‘flow in’ (as soon as a proposal for a property has been made and authorised,)
  • where applicable ebook your ‘circulate out’ appointment
  • electronically signing your licence to occupy.

MOD form 1132

For service personnel who should not have access to the Defence Intranet, a paper edition of the MOD form 1132: utility to occupy provider family accommodation (SFA) is purchasable in JSP 464: tri-carrier accommodation laws (TSARs) part 2, Chapter 4. Exceptions to using the online system are constantly for personnel who are on operations and don’t have access to the Defence Intranet.

Amey Occupancy capabilities team

in case you have an allocations enquiry, the Amey Occupancy capabilities group on the Amey helpdesk is available Monday to Friday from eight:30am to 3:00pm.

that you would be able to name them on Freephone: 0800 707 6000 choose alternative 3 (for calls made inside the UK, mobile clients may additionally incur costs) or using the alternative telephone number: 0151 728 1630

or you can e mail the team: occupancyservices@ameydefenceservices.co.uk

For extra suggestions about the SFA application process, please talk over with the Amey website

exchange accommodation

as soon as in possession of a Non-availability certificates (NAC) you could be in a position to improve your e-1132 or E1154 application to the DIO substitute lodging group.

To entry the E1154 form, reproduction and paste the following URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/sites/defnet/DIO/Pages/change-service-accommodation.aspx.

For E1154 functions, when all elements had been completed please electronic mail your kind to DIORDAccn-SubAccn@mod.gov.uk.

Your software will then be despatched to the exchange accommodation contractor (Mears community).

replace lodging contractor

From the 1 April 2016 Mears community have been reduced in size to give all replace lodging for each substitute carrier family unit accommodation (SSFA) and single carrier substitute accommodation (SSSA) taking over from the outdated contractor (HCR Ltd).

Mears have now taken over the administration of all leases from HCR and may provide in occupation administration for the total of the exchange lodging portfolio including repairs and renovation.

In occupancy administration

service personnel occupying a substitute accommodation property should still now contact Mears for all occupation queries including out of hours emergencies on right here phone number 0800 032 4547.

The telephone line is open Monday to Friday from eight:30 am to five:00pm (apart from financial institution holidays).

alternatively which you can email resident.enquiry@mearsgroup.co.uk

extra counsel about substitute accommodation (comparable to brief lodging if the necessary by date is not met, expenses claims and declare kind, payment of bills and a regularly requested questions e-book) is attainable on the Defence Intranet.

provider personnel can copy and paste the following URL into your browser tackle bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/websites/defnet/DIO/Pages/substitute-provider-accommodation.aspx

additional needs and disabled necessities for SFA

if you are relocating to a brand new SFA property, please deliver particulars of any particular necessities for SFA at the factor of application the usage of the e-1132 form or the MOD kind 1132, enclosing any stories from the acceptable professional supply, reminiscent of your occupational therapist. it is vital that the Amey Occupancy services team is made aware about special necessities on the earliest probability.

in case you require adaptions to your present SFA property, or your medical requirements have changed and also you want some further adaptions to your latest SFA, you will deserve to contact the Helpdesk who will listing your request and ask you to deliver a scientific record and/or Occupational Therapist’s report in order to development your request.

Please study our extra needs and disabled requirements publications.

relocating in

if you happen to accept a proposal of an SFA property make sure you organize a ‘circulate in’ appointment the use of the e-1132 equipment.

at the agreed date and time, Amey lodging Officer will meet you on the property and demonstrate you round.

they’ll give you the opportunity to:

  • familiarise yourself with your new domestic, its fixtures, fittings and home equipment
  • read electrical energy/fuel meters and measure ranges in oil tanks
  • take possession of the keys
  • establish who is responsible for any repair or renovation queries
  • confirm that there is a sound gasoline safeguard certificate within the SFA
  • comprehensive and signal the movement in documentation

you’re required to check out the property to be sure it meets the circulate In standard as outlined on the Amey web site, signing to agree or otherwise that this normal has been met.

You may give your companion/civil accomplice or a provider colleague written authority (called a ‘Proxy certificates’) to sign the inventory to your behalf when you are unable to attend the ‘movement in’ appointment. Please observe that the ‘circulate in’ can only take area all over standard working hours.

when you are relocating from one SFA (not exchange SFA) to another, you’ve got 2 weeks handy it again, offered you do so inside this time you’ll only be charged for one property. if you exceed this duration you may be charged for each houses.

Housing book

provider personnel and their families moving into SFA should read the guides accessible on the Amey web page, which carries crucial tips about the functions offered and the duties of shoppers.

you are going to also be provided with a replica of the SFA 14 day remark form at your circulate In.

Licence to occupy insurance

for those who are living in SFA make sure you make sure that you have got satisfactory assurance. moreover arranging contents coverage to offer protection to your very own possessions, the MOD strongly recommends (according to JSP 464) to take out ‘Licence to occupy’ assurance. This specialist assurance covers your talents legal responsibility incurred as a result of harm to your SFA caused with the aid of you or your family and would give you cover up to the necessary £20,000.

The functions insurance and funding Advisory Panel (SIIAP) web site provides particulars of insurers who can provide this coverage and contains web sites and telephone numbers for a number of primary coverage agencies. when you are unable to locate significant tips on the sites available, we indicate that you call the insurer the usage of the mobilephone numbers which might be also offered. in case you have already got equipment assurance with one of these professional insurers, it may be price checking when you are already covered, as some assurance policies encompass Licence to Occupy assurance.

preservation and repairs of SFA and SSFA

Amey is chargeable for the maintenance of SFA in the united kingdom.

This finished carrier is free to occupants, who commonly have little responsibility for the upkeep of their SFA – some examples of your responsibilities are listed under, see taking care of your SFA.

however, customers are chargeable for taking care of their property and maintaining it from harm, and damage led to may be discipline to costs.

preservation helpdesk

you are required to report any defects to your SFA within the UK to the Amey Helpdesk, which is open 24 hours, twelve months a 12 months:

Freephone: 0800 707 6000, select choice 1 (for calls made in the UK, mobile clients may also incur prices). option mobilephone: 0151 728 1630

that you may also seek advice from someone about maintenance/repairs at one of the crucial Amey consumer provider centres or talk over with the Amey web site.

SSFA repairs

Mears community confined took over the administration of SSFA and SSSA on 1 April 2016.

For reporting faults to exchange residences, you could telephone 0800 032 4547 or electronic mail repairs.enquiry@mearsgroup.co.uk

The cellphone line is open Monday to Friday from eight:30 am to five:00pm (except financial institution holidays).

Emergency repairs outside office hours including weekends and bank vacation trips that you can phone Mears Emergency Contact Centre on 0800 032 4547.

deepest Finance Initiative housing

The cellphone numbers for reporting faults to PFI housing are:

PFI housing cell areas covered
Cosford/Shawbury PFI 0345 111 0000 (office hours) or 0845 0500 900 (out of hours) Market Drayton, Donnington wood, Telford
Wattisham PFI 0203 603 9472 Pinewood, Thorington Park, Ipswich, Redhill, Aldham Mill Hill, Hadleigh
Yeovilton PFI 0300 777 7837 Broadsword Park, Ilchester, Yeovil
Portsmouth PFI 01275 378 481 Emerson’s eco-friendly (Bristol), long Ashton (Bristol), Stoke Park (Bristol), Paxcroft Mead (Trowbridge), , Trowbridge, Seafield Park (Fareham) ,
Portsmouth 2 PFI 01275 378 481 HMS Daedalus (Lee on Solent)
Lossiemouth PFI 0800 917 8732 Lossiemouth, Elgin
primary Scotland PFI 0800 288 8771 Paisley, Dreghorn and Longstone (Edinburgh)

For reporting faults to leased residences, Bulk rent Hires, (now not covered through the Annington buildings Ltd (AHL) sale contract in 1996), please contact:

enviornment telephone
Bardney (Nr Coningsby, Lincolnshire) 0800 027 2057
Ashford 0800 988 2433
Brecon, contains Honddu courtroom 0800 988 2433
Brize Norton, includes Carterton/Witney/North Leigh 0800 988 2433
Darlington, contains West Park/Devonshire courtroom 0800 988 2433
Dover, Whitfield 0800 988 2433
Folkstone 0800 988 2433
Gloucester: comprises Tewkesbury, Kingsway, Hucclecote 0800 988 2433
Hawkinge 0800 988 2433
Leeming Bar (North Yorks) 0300 555 5561
Salisbury: comprises Amesbury, east Anton, Tidworth, Andover, Saxon upward thrust, Collingbourne, Archers Gate, Saxon Gate 0800 988 2433
York, Accomb 0800 988 2433
Nuneaton 0800 988 2433

taking care of your SFA

you are accountable for conserving your home in an affordable condition all through the time you occupy SFA, and holding it from damage. furthermore, you should take care of:

  • altering home fuses and light bulbs
  • taking precautions to avoid damage to the SFA with the aid of fireplace, frost, the bursting of water pipes and the blockading of drains
  • clearing any sink or tub blockages
  • routine trying out and cleansing of smoke detectors and carbon monoxide alarms
  • resetting of electrical shuttle switches as a result of misguided bulbs
  • making certain that each one repairs are said to the central renovation helpdesk as they turn up
Example of service family accommodation showing 2 military personnel walking past 3 blocks of housing, all of which are 3 storeys high. There is off road car parking and speed bumps.

carrier family lodging in south west London (MOD/Crown Copyright)

moving out

moving domestic will also be a really busy and worrying time, so we want to make your circulate as handy and stress free for you and your family unit as possible.

consult with the Amey website for particulars on relocating out of the united kingdom SFA, arranging a pre stream out appointment and find out particulars about the Amey walk Away cleansing Scheme.

stream out

Your stream out should be attended by a Amey lodging Officer who will check up on your SFA to examine if it meets the agreed flow out ordinary.

If the typical is not adequate and there are deficiencies or damages that don’t seem to be considered to be fair put on and tear, otherwise you have didn’t clean the property properly, a charge will be raised by way of the accommodation Officer and you may be invoiced hence.

during this instance a suitable Joint Personnel Administration (JPA) action could be taken by using the Amey Occupancy functions crew to cease lodging prices on that property from the date of your circulation out.

elimination capabilities

Agility Logistics restricted (Agility) is the MOD authorised provider provider for removals and is a component of the world removing administration services (GRMS).

costs for harm and deficiencies for SFA and change SFA recovery from pay

if you happen to move out of UK carrier family unit accommodation (SFA) or substitute provider family unit lodging (SSFA), you can be responsible for charges for damages or deficiencies that are not classed as fair put on and tear or since you have didn’t put together the property to the suitable average, for instance cleanliness.

DIO can take these at once from the pay of serving personnel. Any funds taken rely upon the measurement of the cost and particular person month-to-month revenue (the usage of MOD instructions to make sure that deductions do not exceed a collection limit of pay).

in case you believe that you are not answerable for the costs, or a part of them, for example that the hurt is the result of fair wear and tear,you’re in a position to dispute the cost raised the use of the stage 1 disputed prices kind’.

once the stage 1 dispute has been completed and formally closed, in the event you disagree with the fees raised and stage 1 choice, you may additionally submit a stage 2 dispute to the appropriate DIO lodging manager liable for the property using the stage 2 disputed prices kind.

Full details on moving out of your SFA and recoveries from pay are available in:

lack of entitlement

For enquiries about lack of entitlement to SFA resulting from retirement, redundancy, discharge or estrangement, please contact the loss of Entitlement crew by telephoning 01904 418000 or 94510 8000.

however, that you could contact the crew via e mail: diordaccn-loeteam@mod.gov.uk

if you accept as true with that you will lose entitlement to SFA in the future, or end up in this circumstance, counsel is obtainable from lots of sources. As well as the Joint provider Housing tips workplace, different sources of counsel and tips are: carrier charities; households federations; housing suggestions centres; and native authorities.

customer service centres

There are a number of Amey consumer carrier centres all the way through the uk. These places of work give you the opportunity to discuss any concerns about functions supplied by using Amey face-to-face.

To discover your nearest local client provider centre either contact the Amey Helpdesk on 0800 707 6000 or seek advice from the Amey website.

SFA compensation scheme

The MOD and its industry companions purpose to provide the optimum viable average of carrier to these entitled service personnel and their households who live in provider household lodging (SFA) and replace provider family lodging (SSFA) in the UK.

occasionally when these standards aren’t met in 2 certain activities, MOD will now understand this by way of paying compensation, via high street vouchers best, to offset any inconvenience brought about. The SFA compensation scheme mainly covers:

  • overlooked appointments
  • massive defect(s) at movement

Full particulars concerning the scheme and how to claim are published in the SFA compensation declare truth sheet

Making a grievance/customer features

DIO lodging and Amey are focused on offering the optimum carrier we will to carrier personnel and their households. youngsters, every so often things go wrong so beneath is tips concerning the appropriate method in case you wish to make a complaint.

some thing the problem, we are able to endeavour to kind it out as straight away as possible. We value your comments and computer screen complaints to assist us center of attention on enhancing our provider in these areas.

CAAS challenges

CAAS challenges are dealt with in 2 stages (and are break free the SFA complaints manner under).

in case you wish to problem or enchantment in opposition t your can charge as a result of the combined lodging assessment gadget (CAAS) then the suitable technique is determined out on the CAAS challenges web page on the Defence Intranet.

To entry the dedicated CAAS Intranet web page, reproduction and paste here URL into your browser address bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/websites/defnet/DIO/Pages/CAAS-Challenges.aspx

Please notice: The Stage 2 grievance form highlighted under can’t be used for CAAS challenges.

SFA complaints

Complaints are handled in 3 ranges, with the aim of making certain that the majority can be entirely investigated and promptly put appropriate. if you are upset by using the response at any stage, you should be given the probability to move to the next stage.

grievance submission timings

To comfortably contend with complaints, it is essential for them to be regarded as shut as viable to the date of the rely bobbing up. hence, complaints are to be submitted inside the timings unique below. Complaints submitted outside these timings will most effective be considered if there are clear extenuating circumstances, akin to deployments, working towards and many others. Accepting complaints outdoor of those timings can be assessed on a case-through-case groundwork.

  • Stage 1 – Submission inside 28 working days of the incident
  • Stage 2 – Submission within 28 working days from receipt of the Stage 1 response
  • Stage 3 – Submission inside 28 working days from receipt of the Stage 2 response

*If the criticism is related to a culmination of pursuits/concerns, then it can be submitted within 28 days of the final event.

Full advice about SFA complaints can be present in JSP 464: tri-carrier lodging rules (TSARs) extent 1, part 1, Chapter 6

Stage 1

when you are disappointed with our provider please call the Amey Helpdesk on 0800 707 6000 or consult with the Amey web site.

upon getting registered a complaint, a Amey client care supervisor will contact you, and give you a reference number for your grievance. they’ll explain how the process works and preserve you consistently updated on the development of your complaint.

if you don’t seem to be satisfied with the manner the criticism is handled or you wish to communicate to a person more senior, that you could communicate to a senior supervisor at the Helpdesk or a Amey director.

Stage 2

if your grievance has been formally closed at stage 1 and also you aren’t convinced with the response, which you could then amplify your grievance to the DIO consumer functions group. that you could do this in three techniques:

  1. Interactive kind: by means of completing the stage 2 grievance kind, which for security explanations is just obtainable on the MOD Intranet. To entry the form, reproduction and paste right here URL into your browser handle bar when logged on to the Defence Intranet: https://modgovuk.sharepoint.com/websites/defnet/DIO/files/SFA-Stage2-criticism-kind.pdf.

2.electronic mail: via emailing the DIO customer carrier group surroundings out your stage 2 grievance so that you include:

  • the stage 1 criticism reference number
  • your identify and phone quantity
  • the SFA tackle relating to your complaint
  • why you aren’t happy with the result of your stage 1 criticism
  • what desired outcome or cure you are seeking

Any emails now not containing all of this tips should not approved by using the client carrier group. Please ship your electronic mail to: diordaccn-stage2noreply@mod.gov.uk

3.Letter: by writing to the DIO client service group environment out your stage 2 grievance making certain you include the tips highlighted above.

customer service crew
DIO lodging
ground floor, Mail element No. 4
Swales Pavilion
RAF Wyton
Cambridgeshire
PE28 2EA

if you make a stage 2 grievance, DIO may have entry to your stage 1 complaints particulars and information, so that you don’t should re-publish the entire details of your criticism.

DIO will renowned it inside three working days and provide you with a reference quantity. An investigation will then be performed, besides the fact that children there is not any standard response time as a result of the need to extra examine complaints that vary in nature and complexity.

Stage 3

in case you are not satisfied with the response you get hold of at stage 1 and stage 2, you can amplify your complaint to the lodging Complaints evaluation Panel by using writing to:

accommodation Complaints review Panel
individuals lodging
Ministry of Defence
floor 6, Zone N
leading constructing
Whitehall
London
SW1A 2HB

extra unbiased counsel

that you would be able to additionally searching for impartial assistance via your:

  • native carrier welfare firms
  • Unit Welfare Officer
  • RAF neighborhood guide Officer or Unit households Officer
  • families Federations representatives
  • HIVE

however there are civilian firms similar to citizens tips Bureau, provider charities or housing counsel centres who can assist.

Downgrading or compensation

Amey and DIO do not have authority to pay compensation or lack of salary. We may additionally quickly downgrade accommodation costs where a huge lack of amenity has befell. everlasting downgrading can best be approved by means of a Board of Officers.

UK SFA customer Survey

A month-to-month mobile survey of randomly selected customers is carried out by Opinion analysis provider (ORS) on behalf of the MOD. The purpose of the research is to aid MOD better take into account the views of service personnel and families living in UK service household lodging (SFA) and replace SFA (SSFA).

although customers shouldn’t have to take half, we encourage them to reply to this brief survey as your opinions should be used to measure how DIO is performing and identify ways of creating further improvements to the housing carrier that be counted to you. answers are treated within the strictest self assurance and most effective used for analysis functions.

you probably have any queries in regards to the survey, or would want to comply with up a name, please mobile ORS on 01792 535322. Please note that ORS simplest contend with SFA consumer survey related considerations.

The outcomes of the survey are issued to key DIO lodging stakeholders on a quarterly basis: DIO accommodation consumer satisfaction tracker survey

The mixed lodging evaluation equipment (CAAS) for carrier homes

The CAAS for service household accommodation (SFA) is the components of environment charges in the UK and remote places and replaces the four Tier Grading (4TG) gadget (except Germany). CAAS is a fairer and fewer subjective equipment than the 4TG gadget, and ensures that costs for SFA are set in response to up to date, nationally known requisites (utilising the department of Communities and local govt first rate homes usual. the place prices boost there might be transitional insurance policy so that it will set a optimum cap for the boost in any single yr.

The mixed accommodation evaluation gadget (CAAS) will be up to date on 1 October 2020 to bring CAAS charging in Scotland, Northern ireland and Wales in keeping with England by using introducing a area evaluation in accordance with access to native functions. This step has been protected in policy for England since 2016 and ability that each one service household lodging (SFA) within the UK will be charged the use of the same measure. this can convey a fairer software of the uk vicinity aspect to all SFA across the uk. For more assistance please consult with the mixed accommodation assessment system: the new lodging charging gadget defined page.